Orders, Shipping & Returns

At store.nikifc.gr, you can purchase official merchandise of Niki Volou FC online.

The commercial operation of the online store, the issuing of documents, order management, shipments, exchanges and returns are carried out by:

ASPIRE GROUP Ε.Ε.
VAT No.: 802433583
Tax Office: VOLOS
Contact email: store@nikifc.gr

Niki Volou FC remains the rightful owner of the team’s name, logo, emblem, colours and commercial identity. The above are used in the online store within the framework of the relevant cooperation with ASPIRE GROUP Ε.Ε.

1. How to place an order

You can browse the categories of the online store, select the product you want, choose the available size or any other available option, and add it to your cart.

After completing your product selection, you proceed to the cart and then to checkout, where you fill in the required shipping and payment details.

The order is considered successfully submitted when a relevant confirmation appears on the website and/or when you receive a confirmation email at the email address you have provided.

2. Order confirmation

After completing your order, you will receive a confirmation notification at the email address you have provided.

ASPIRE GROUP Ε.Ε. may contact you if any clarification is needed regarding a product, size, availability, payment, shipping details or any other matter related to the order.

3. Payment methods

The available payment methods are displayed at checkout before the order is completed.

Payment may be made by:

debit or credit card
bank deposit
cash on delivery
any other lawful electronic payment method displayed in the online store

Payment by cash on delivery is subject to an additional charge of €2.50, which is displayed at checkout before the order is completed.

ASPIRE GROUP Ε.Ε. does not store full bank card details. Card payments or other electronic payments are processed through cooperating payment service providers.

4. Shipping time

Orders are usually shipped within 5 business days, provided that the products are available in stock and there are no pending payment or details confirmation issues.

If the products are available on pre-order, they are usually shipped within 7–10 business days.

During periods of increased demand, special collections, limited drops, holidays or pre-orders, the shipping time may vary. In such cases, the customer will be informed accordingly.

5. Courier company

Orders are shipped through a cooperating courier company.

The courier company may vary depending on the cooperation, delivery area or the needs of the order.

It is the customer’s responsibility to provide correct and complete shipping details. In the case of incorrect or incomplete details, delivery may be delayed.

6. Shipping and cash on delivery costs

Shipping costs are displayed at checkout before the order is completed.

For orders over €100, free shipping within Greece is provided, unless otherwise stated in special terms relating to a specific offer, product or period.

The cash on delivery fee, where selected as a payment method, amounts to €2.50 and is calculated in addition to shipping costs.

The €2.50 cash on delivery charge also applies to orders that qualify for free shipping, unless otherwise stated in a special offer.

ASPIRE GROUP Ε.Ε. reserves the right to modify the shipping cost, the free-shipping threshold or the cash on delivery fee, with relevant notice in the online store. Such changes do not affect orders that have already been completed.

7. Receipt of products

Upon receipt of the order, the customer must check the external condition of the parcel.

If the parcel is delivered visibly damaged or opened, the customer is requested to immediately inform ASPIRE GROUP Ε.Ε. at store@nikifc.gr, mentioning the order number and, where possible, sending relevant photographs.

8. Product exchanges

The customer may request a product or size exchange within fourteen (14) days from the day of receipt.

For the exchange to be accepted, the product must:

not have been used
not have been washed, ironed, damaged or subjected to any cleaning process
be in its original condition
include its tags, where applicable
be accompanied by its original packaging, where applicable
be accompanied by the relevant purchase document or order number

The exchange is carried out depending on the availability of the requested product or size.

The cost of returning a product for exchange is borne by the customer, unless the exchange is due to an error by ASPIRE GROUP Ε.Ε. or to a defective product.

9. Right of withdrawal

The consumer has the right to withdraw from a distance purchase within fourteen (14) days from receipt of the product, without giving any reason.

To exercise the right of withdrawal, the customer must inform ASPIRE GROUP Ε.Ε. by email at store@nikifc.gr, mentioning the order number and their details.

The product must be returned in the condition in which it was received, without use, damage or removal of tags, and must be accompanied by the relevant purchase document or order number.

Refunds are made using the same payment method used in the original transaction, unless otherwise agreed.

ASPIRE GROUP Ε.Ε. may withhold the refund until it has received the products or until the customer provides proof that they have returned them.

10. Return exceptions

Returns or withdrawals are not accepted for:

products that have been used
products that have been washed, ironed, damaged or subjected to any cleaning process
products without tags, where applicable
products without original packaging, where applicable
products that cannot be returned for hygiene reasons, if they have been opened or used
personalised or specially made products, if such products become available in the online store in the future

11. Defective or incorrect products

If the customer receives a defective or incorrect product, they must contact ASPIRE GROUP Ε.Ε. at store@nikifc.gr, mentioning the order number and, where possible, sending a photograph of the product.

If an error by ASPIRE GROUP Ε.Ε. or a defective product is confirmed, the return and new-shipping costs are borne by ASPIRE GROUP Ε.Ε.

If the product is no longer available, ASPIRE GROUP Ε.Ε. will contact the customer regarding replacement with another product of equal value, store credit or refund.

12. Exchange or return procedure

For an exchange or return, the customer must first contact customer service at store@nikifc.gr, mentioning:

order number
full name
product to be exchanged or returned
reason for exchange or return
desired new size or product, if it is an exchange

ASPIRE GROUP Ε.Ε. makes every effort to respond to requests within three (3) business days.

Products returned without prior communication with customer service may not be accepted until the order and the reason for return have been identified.

13. Return costs

In the case of a size or product exchange initiated by the customer, the return costs to ASPIRE GROUP Ε.Ε. are borne by the customer.

The cost of shipping the replacement product will be communicated by customer service before shipment.

In the case of an error by ASPIRE GROUP Ε.Ε. or a proven defective product, the return and new-shipping costs are borne by ASPIRE GROUP Ε.Ε.

14. Contact

For any matter relating to orders, payments, shipments, exchanges or returns, you can contact customer service:

Email: store@nikifc.gr