FAQ

All you need is to be in the mood for some shopping and of course a computer that can connect to the internet. You are not required to have a debit or a credit card to make a purchase! You can pay in cash to the courier upon delivery.

If you are looking for something very specific, type it in the search bar at the top right of our website and all relevant results will appear.

Found what you were looking for? Add it to your shopping cart and, when you have finished shopping, follow the instructions to complete your order.

The product I am looking for is not available. I really like it — how can I find it?

If the product you want is out of stock, you can contact us by email at store@nikifc.gr

1st Step: When you are done with your purchases you can click at the SHOPPING CART on the upper right side of the page and check the products you have added, both in number and quantity. Here, you cacn also check the quantity of a product or delete a product from your shopping cart. Once you check the products in your cart click on CHECKOUT.

2nd Step: If you are already a member you will be asked to log in to your account otherwise you will need to sign up in our e-shop first and then complete your purchase. Alternatively, you can complete your purchases as a guest.

3rd Step: After you sign in with your account you will see your billing information, as well as the delivery details you have inserted. If you want the products to be delivered to a different address, you just need to to specify it.

4th Step: Next, choose the means of payment. In order to deposit in a bank account, contact us. Finally, press COMPLETE PURCHASE.

Contact us by email at store@nikifc.gr for any question or issue you may have. Once we receive your message, we will be happy to help you.

You can also send us a message through our Facebook page: Niki Volou – nikifcstore.

Tip: For faster assistance, the answer you are looking for may already be available in the Frequently Asked Questions section.

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The Niki FC Store gives you the option to pay for your order using any of the following payment methods, depending on what is most convenient for you:

1. Cash on delivery — payment upon receipt of the order
Cash on delivery within Greece is set at €3, regardless of the delivery area. Cash on delivery is not available outside Greece.

2. Bank deposit — available upon arrangement
For payment by bank deposit, once the order has been completed, the products are reserved but not shipped. The order is shipped only after the deposit has been made to the bank account and after you have informed us by email at store@nikifc.gr.

Shipping costs are included in the price charged to the customer.

Bank: EUROBANK
Account name: ASPIRE GROUP EE
IBAN: GR7802600180000000202435206
BIC: ERBKGRAA

3. Card payment
The credit/debit cards we accept are Mastercard, Visa, Maestro and Diners. For purchases by card, there is no additional charge other than the order value and shipping costs. Shipping within Greece is set at €4, regardless of the delivery area.

To complete your order by bank deposit, you must deposit the full order amount within 2 days from the date the order was placed. After this period, the order will be cancelled and will not be processed.

Important:
It is important that the payment reference includes the full name stated in your order or your order number. Otherwise, you must inform us by email at store@nikifc.gr and provide the name under which the deposit was made.

All transactions are governed by international and European law regulating matters related to electronic commerce, as well as by consumer protection legislation governing distance selling.

Exchanges can be made within 14 days from the day you receive your order, accompanied by your receipt. If you wish, you may return the product using any courier company, assuming full responsibility and any related cost.

In the event of an error by the company in the shipment of the product or in the case of receiving a defective product, the shipping costs, including the cost of the new shipment, are fully borne by the company.

If more than two exchanges are required, the shipping and return costs are borne by you.

Exchanges for international shipments are carried out at your own shipping cost. Refunds are not available for discounted products.

Once you have completed the required details, you must send the product you wish to exchange or return, in its original condition, to the shipping address within 14 days using a courier company.

In the case of a refund, the shipping costs for sending the parcel back to us by courier are borne by you. The refund is made within the next 7 business days from the date the returned product is received. In the case of a bank transfer to a different bank, any transfer fees are borne by the beneficiary/customer.

Returns are not accepted for products made to order, such as printed shirts. Once our company receives the product and provided that all required conditions are met, we will proceed with the immediate exchange or replacement, depending on availability, and shipment of the new product.

For a return to be accepted, the product must be in the original condition in which you received it and must include its tags. It must not have been worn, except for trying it on, washed, ironed or subjected to any other cleaning process. Responsibility for returning the products lies exclusively with you, so you must ensure safe transport and make sure the product is very well packaged.

Personal Data Protection

A. PERSONAL DATA PROTECTION
In order for any transaction to be carried out through the online store and for product orders to be placed, you will be asked to provide certain personal details.

When you reach the order stage, we will ask for your full name, the address to which the products will be shipped, your mobile or landline telephone number and your email address.

The management and protection of the personal data of the visitor/user of our website is governed by these Terms of Use, the provisions of Greek Law, including Law 2472/1997 as applicable, as well as the relevant regulatory provisions, decisions, directives and regulations of the Hellenic Data Protection Authority, for the purpose of fulfilling the customer’s order.

Your personal data will not be disclosed, published or sold to third parties in any way, unless the procedure provided by law for the lifting of confidentiality is followed, including Law 2225/1994, or unless obligations arise from the national implementation of Directive 24/2006.

B. DATA PROTECTION / INTELLECTUAL PROPERTY
The creators of photographs as original intellectual works, in accordance with Article 2§1 of the Berne–Paris International Convention, Article 2§1 of Law 2121/1993, as currently in force, and Directive 93/98/EC, have agreed that the economic right and all related powers over each photograph they create shall be automatically transferred, in accordance with Article 32§2 of Law 2121/1993, as currently in force, to the respective company operating the Niki FC Store.

They have also accepted that the respective company operating the Niki FC Store shall have the full exploitation rights over these works without limitation, including the rights of modification, reproduction, incorporation and multiplication for their entire duration, in accordance with Article 9 of the WIPO Copyright Treaty, ratified by Greece through Law 3184/2003, Government Gazette A’ 228/26.09.2003, Article 12 of the TRIPS Agreement on intellectual property rights in the field of trade, ratified by Greece through Law 2290/1995, Government Gazette A’ 28, as well as Article 6 of Directive 93/98.

Your order will be delivered to the address you have provided. All deliveries are carried out from 09:00 in the morning until 19:00 in the evening.

If you are absent, the courier company will leave a notice and will also contact you by phone in order to reach you and deliver your order.

Tip: If you work and there is no one available to receive your order at home, we recommend using your work address as the delivery address, as your order may be delivered between 09:00 and 19:00, when you may be away from home.

To make delivery easier, it is recommended that you include your mobile phone number in your contact details.

If you have not received your order within twenty (20) business days, please email us your order number and full name at store@nikifc.gr, and we will do our best to locate your order and ensure its delivery.